Ensuring Service Quality in Education for Indonesia’s Sustainable Education

Maya Puspita Dewi, Mudiyati Rahmatunnisa, Asep Sumaryana, JB Kristiadi


This article discusses quality of sustainable education in Indonesia as developing country by bringing education development case in Tasikmalaya Municipality. As the poorest region in West Java, the complexity of education development couldnt be avoided. Good education plans from central government ain’t guarantee good implementation in local level. Increasing quality of education as goals to create sustainable education not only need good plans and regulations. Implementation is the most important part of creating sustainable education in Indonesia. This research proves that good plans and regulations were not enough to deliver education service standards for community. This research is conducted by qualitative method to describe the education development failure. Tasikmalaya case showed that local government couldn’t provide standard for education service quality as central government created. It reveals that role of local government is important to respond development planning by central government to achieve good quality education as expected. Hence, building capacity of local government can be answer for creating responsive local government.

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